Do you offer a consultation before we get started?
Neat Freak™ provides a free phone consultation to learn more about you and your organizing needs. We then schedule a working consultation so you can get to know us, understand how we work, and helps us better understand your needs and goals. It also allows us to work together (typically for 2-3 hours) and get an idea of how we click. After our consultation, we’ll provide you with a summary of your goals, a list of solutions for accomplishing those goals, and an estimate of the amount of time we’ll need to spend together to get you where you want to be.
Do you do the organizing work with me, or just help me get started?
We provide full, roll-up-your sleeves, hands-on organizing, working together every step of the way. Or, we can offer creative ideas for getting the job done, allow you to handle the heavy lifting, and then return for a follow up. And some clients just want to hand us their house keys and ask us to make it all better (we’ll do that for you, too!). It’s up to you.
Do I need to purchase a bunch of “stuff” to get organized?
We offer clever solutions for using your space and the organizational products you already own. We can also make organizational product suggestions and will even shop for you if you desire.
What happens to all the “stuff” I’m ready to part with?
We are happy to find new homes for items you no longer need, use or love. We’ll help you find the best way to recycle, donate, consign or dispose of any unwanted clutter. And we’ll even drop it off for you so it’s out of your way immediately.
What is your confidentiality policy?
We adhere to the Code of Ethics of the National Association of Productivity and Organizing Professionals. We pledge to:
- Serve our clients with integrity, competence, and objectivity, and will treat them with respect and courtesy
- Use proprietary client information only with the client’s permission
- Keep client information confidential and not use it to benefit ourselves or Neat Freak™, or reveal this information to others.
How do I pay for organizing services?
Payment is expected at the time of service, unless otherwise arranged. Neat Freak gladly accepts cash, check, credit card (including Master Card, Visa, American Express, Discover, or bank cards), Zelle, Venmo, and PayPal. Contact perri at neat-freak dot com for more information about hourly rates for each of our team members.
Do you offer gift certificates?
Neat Freak gift certificates make great gifts and are available for one hour of service and up. The gift of organization is an uncluttered way to say “Congratulations on your new baby” or “Welcome to your new home”…or maybe just “I love you, now please clean up your mess!” One suggestion: before you purchase, make sure the recipient will be as appreciative of the gift of organization as you think they might be! Contact us for more details.